RETURN POLICY

Products are warranted for manufacturer's defects. Unfortunately, due to the fragile nature of many products they may not be returned for "buyers remorse." Access Designer Decor will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged. In these cases, you must contact our customer service department immediately (1-877-455-2565) upon receipt and we will arrange for a pickup of the goods. Upon receipt and inspection of the merchandise, we will credit your account for the amount of the order minus the shipping fee.

Orders which arrive damaged will be credited for the full amount. Incorrect orders will be credited for the full amount or exchanged for the correct item.

How to return damaged or incorrect goods

If you received either a damaged product or a product that you did not order, please follow these steps:

1. Contact our customer service department at 1-877-455-2565 and obtain an RMA (return merchandise authorization) number. Our warehouse will only be able to accept return packages clearly marked with an RMA number. Our customer service representative will arrange for a carrier to come to your home to pick up the subject merchandise.

2. Pack and seal your return security in its original packaging. Clearly mark the RMA number on the outside of the box. The merchandise should be shipped to the address provided by customer service at 1877-455-2565.

3. Wait for carrier to come and pick up the package.